Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

Q: How do I place an order?
A: Browse our collections, add items to your cart, and proceed to checkout. You can also contact us directly at +254 745 306 220.

Q: What payment methods do you accept?
A: We accept M-Pesa, credit/debit cards and bank transfers.

Delivery

Q: Do you offer same-day delivery?
A: Yes! Order before 2:00 PM for same-day delivery in Nairobi.

Q: What is the delivery fee?
A: Nairobi is Free and other areas is subject to distance

Q: Can I schedule a specific delivery time?
A: Yes, contact us to arrange a specific delivery window.

Products

Q: Are your flowers fresh?
A: Absolutely! We source fresh flowers daily to ensure premium quality.

Q: Can I customize my gift?
A: Yes! We offer customized gift sets. Contact us to discuss your requirements.

Q: Do you include a personalized card?
A: Yes, you can add a personalized message with every order.

Corporate Gifting

Q: Do you offer bulk orders for corporate clients?
A: Yes! We specialize in corporate gifting. Contact us for special pricing and packages.

Q: Can you brand the gifts with our company logo?
A: Yes, we offer custom branding options for corporate orders.

Returns & Refunds

Q: What is your return policy?
A: Due to the perishable nature of our products and customization, we cannot accept returns. However, if you're not satisfied, please contact us within 24 hours.

Still have questions? Contact us at wrappedgiftshops@gmail.com or call +254 745 306 220